POLICIES

We Request Customers to go through our Policies (Terms & Conditions) before making the Purchase. Please do not make a Purchase if you do not agree/ abide to these Rules.

Shipping Policy

Shipping & Delivery

  • As soon as we receive Confirmed Orders, it takes our Team 24 – 72 Hrs to process your order and arrange a Dispatch. In case of rare delays in dispatch, Our Customer Support Team will proactively reach out to you and share status of the Order.
  • We Communicate & Update Tracking Details of your Order through Whatsapp as soon as your Order is ready to be Shipped from our Warehouse, hence we request to provide a Whatsapp Active Contact no. while placing your order.

Domestic Orders

  • We generally take 6-10 Days for Domestic Orders to be Delivered. We request you to Order with enough time to spare before your Travel Plans.
  • Shipping is Free for all Domestic Orders.
  • We Partner with Authorised/ Reputed Courier Service Providers to Deliver Orders Pan India. Once the Product gets Shipped from our Warehouse, We have no Control over the Product and any Delays thereafter. However, in case of any issues you can reach out to us on our Customer Support e-mail [email protected] or Contact no 9871301846 and we can expedite the issue you may be facing.
  • In case you wish to cancel your Order, We can only Cancel it before it is Shipped from our Warehouse. Once Dispatched we will not be able to Cancel your Order. For Refund Process, kindly read Refund Policy details. 

International Orders

  • Shipment of International Orders requires atleast 8-14 Days to be delivered to the Buyer.
  • Flat Shipping Charges are Applicable based on the Country of Dispatch.
  • The recipient of an international shipment may be subject to import taxes, customs duties and fees, which are imposed once a shipment reaches the recipient’s country. Additional charges for customs clearance must be fulfilled by the recipient.
  • Customer is responsible for paying all fees related to shipping their purchase into their country. Costs associated with returning a product due to inability to pay the tariffs are also the responsibility of the customer.
  • We Partner with UPS/ Fedex for Handling International Orders. 
  • Once the Product gets Shipped from our Warehouse, We have no Control over the Product and any Delays thereafter. However, in case of any issues you can reach out to us on our Customer Support e-mail [email protected] or Contact no 9871301846 and we can expedite the issue you may be facing.
  • There is No Cancellation of Orders allowed for International Buyers.

Warranty Policy

  • It is the Manufacturers (Vaishnu Engineers Pvt Ltd) responsibility to ensure you receive the Product ordered through our website in Brand New Condition. We request you to Always record an Unboxing Video of the Order received through courier, In case you receive a broken/ damaged parcel from the Courier Service you can share with us and we can take Appropriate Action to Replace your Product as well as take Compensation from the Courier Partners for Mishandling the product. (Without Video Proof, we will not be able to help you with your claim)
  • Warranty is covered for any issues arising out of Manufacturing Defect from the Manufacturer (Vaishnu Engineers Pvt Ltd) Only.
  • No Warranty will be provided for any Accident/ Physical Damage to the Product.
  • Warranty will be void if the Housing unit is dismantled by any Personnel/ Organisation/ Workshop apart from the Manufacturer.
  • For Claiming Warranty a Copy of the Invoice at the time of Purchase will have to be shared with our Customer Support Team, Failing to do so the Warranty will be void.
  • The Warranty Period Stands Valid from the Date of Purchase mentioned on the Product Invoice.
  • The Defective Product will have to be shipped to our Manufacturing Unit and further Instructions will thereafter be provided by the Customer Support Team.
  • Upon Inspection by the Investigative Team, If any fault is found from the Customers end extra charges will be levied if the Damage can be Repaired. Any to and Fro Charges in such a case scenario will have to be borne by the Customer.
  • In case of any Fault/ Issue, it is Mandatory for Customer to Share the Issue Immediately through Photograph with Customer Support Team before any Experimentation themselves or from Outside Help to keep the warranty Valid.
  • For Claims of products purchased through Dealers, We will require stamped Warranty card from the dealer along with Valid Purchase Invoice. 
  • The Final Decision to Repair/ Replace or Deny the Claim of the product will be that of the Manufacturer (Vaishnu Engineers Pvt Ltd). 
  • The Manufacturer (Vaishnu Engineers Pvt Ltd) bears no Liability or Any loss other than the cost of the Product supplied.

Refund/ Return/ Exchange Policy

We have a No Return/ No Refund Policy (Exceptional Cases below):

  • If you have placed an order and you wish to cancel it before dispatch (Only Domestic Orders). In such cases we will Refund the Amount paid, However a 3% Payment Gateway Charges will be deducted from the refunded amount.
  • No Cancellation for International Orders once Confirmed and under process.
  • In case you have mistakenly Ordered Higher Quantity than required and you wish to cancel the Order and adjust the Quantity. However a 3% Payment Gateway Charge will be deducted from the refunded amount.
  • If you have mistakenly ordered Wrong Product/ Item. In such a case scenario we can replace the Product (Upon Inspecting the returned Product First) and provide a replacement of the Desired Model required. In such cases, the Cost of Courier to send the Product back to our Warehouse and also for us to send the Replaced product to the customer (2nd Time), Both Costs will have to be borne by the Customer.

Lifetime Services (Beyond Warranty Period)

In order to Showcase our Dedication to our Existing Customers, We have gone One Step further in Providing Lifetime Services for our Products (For Repair/ Replacement Parts) beyond the Warranty Period.  

  • This Service is only Valid from Products that are Manufactured In House and Continue to be in Production by the Manufacturer (Vaishnu Engineers Pvt Ltd).
  • Any Products that are Discontinued/ Unavailable, Services/ Repair parts cannot be made available for obvious reasons.
  • Any Cost associated with Shipping the Product To & From our facility for Repairs and Replacement parts will have to be borne by the Customer.
  • The Organisation reserves the Final Decision to take a Call on whether the Part Damaged/ Non – Functioning can be repaired or not. In such a case, the Replacement cost will be shared for the said part/ Spares.
  • This Service is only Applicable to Domestic (Indian Territory) Customers for the time being.

Terms & Conditions

These terms and conditions outline the rules and regulations for the use of Vaishnu Engineers Pvt Ltd’s Website, located at www.vaishnu.com.

By accessing this website we assume you accept these terms and conditions. Do not continue to use VAISHNU if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of India. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Cookies

We employ the use of cookies. By accessing VAISHNU, you agreed to use cookies in agreement with the Vaishnu Engineers Pvt Ltd’s Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

License

Unless otherwise stated, Vaishnu Engineers Pvt Ltd and/or its licensors own the intellectual property rights for all material on VAISHNU. All intellectual property rights are reserved. You may access this from VAISHNU for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

  • Republish material from VAISHNU
  • Sell, rent or sub-license material from VAISHNU
  • Reproduce, duplicate or copy material from VAISHNU
  • Redistribute content from VAISHNU

This Agreement shall begin on the date hereof. 

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Vaishnu Engineers Pvt Ltd does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Vaishnu Engineers Pvt Ltd,its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, Vaishnu Engineers Pvt Ltd shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Vaishnu Engineers Pvt Ltd reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

  • You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
  • The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
  • The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
  • The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant Vaishnu Engineers Pvt Ltd a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

Hyperlinking to our Content

The following organizations may link to our Website without prior written approval:

  • Government agencies;
  • Search engines;
  • News organizations;
  • Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
  • System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organizations:

  • commonly-known consumer and/or business information sources;
  • dot.com community sites;
  • associations or other groups representing charities;
  • online directory distributors;
  • internet portals;
  • accounting, law and consulting firms; and
  • educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Vaishnu Engineers Pvt Ltd; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Vaishnu Engineers Pvt Ltd. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

  • By use of our corporate name; or
  • By use of the uniform resource locator being linked to; or
  • By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.

No use of Vaishnu Engineers Pvt Ltd’s logo or other artwork will be allowed for linking absent a trademark license agreement.

iFrames

Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.

Content Liability

We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Your Privacy

Please read Privacy Policy

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

  • limit or exclude our or your liability for death or personal injury;
  • limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  • limit any of our or your liabilities in any way that is not permitted under applicable law; or
  • exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.